Claudia De Mauro, LLC/M.Ed/ Medium
Welcome! I am truly looking forward to working with you. I strongly encourage you to read and review the following Client Agreement carefully. The purpose of this Agreement is to set forth the details about working together so that we both are clear as to what each of our respective roles are and how our communication before/during/after the reading will take place so that our time will be positive, productive, and comfortable.
Although I consider Mediumship readings and any and all readings with my clients to be a deeply sacred experience as well as a humbling privilege for me to be the vessel for the messages from your loved ones in spirit, I am required by New York State law to say that my services as an Evidential Medium are for entertainment purposes only.
Please note that throughout this client agreement “the client” is also referred to interchangeably as “the sitter”. The word “reading” used throughout this client agreement refers to the intuitive connection that I, Claudia De Mauro,LLC, makes with the spiritual realm as well as any information that I intuitively receive/deliver from the spiritual realm for/to the client/sitter.
I define my gifts as an Medium as an individual that has the gift of Mediumship and strives to connect with your loved ones in the spirit realm. In addition, as a Medium, I strive to provide you with some form of evidence that those connections to your loved ones in the spirit realm are in fact being made during our 90-minute reading. If this evidence does in fact come through, it would present itself in the form of messages from your loved ones in the spirit realm that would reference memories that I could not possibly have any awareness of.
We both legally agree to the following:
Please be aware that I require that all clients please wait a MINIMUM of 3 months after the passing of their loved ones before making an appointment with me. If after scheduling an appointment with me through my online booking service, which would require that you make payment prior to scheduling, I discover that your loved ones in spirit passed away LESS THAN 3 months prior to our scheduled day and time, I reserve the right to cancel your appointment and would issue a full refund to you at that time.
Should you need to reach me, you can either text/call/email me at email@example.com. I try to be as attentive to my clients as possible. However, due to the unpredictability of my medical conditions, please note that it may take me up to 10 business days (2 weeks) to respond.
***Please note that I DO NOT discuss the details of a reading by means of text/phone/email AFTER the reading has taken place. If you have questions for me AFTER our reading, or you wish to discuss something at length with me, I may request that we wait and discuss your question at our next appointment***
Rescheduling: If you need to reschedule an appointment, you may do so at ANY time as long as you notify me via text/phone or email letting me know that you cannot make our appointment. Please note that due to the unpredictability and extensive nature of my medical conditions, I also reserve the right to cancel at ANY time (including the day of the appointment at ANY time on the day of our appointment).
Cancellation: Our time together is very sacred and very important to me. With that being said, if you (the client/sitter) need to cancel your appointment, or if I, Claudia De Mauro, owner of Claudia De Mauro, LLC, needs to cancel our appointment, please note BEFORE making payment that I will make every effort to reschedule your appointment when I am physically/medically able to do so.
BEFORE making payment, please note that due to the unpredictability of my medical condition, I cannot guarantee how soon I can reschedule our appointment regardless of which party canceled or the reason related to the cancellation.
The amount due at time of our reading is $0 for a 90-minute Mediumship reading.
Payment must be made in full through my website online scheduling system before you can proceed with scheduling an appointment.
Since my gift (the gift of Mediumship) is out of my control, I can NOT make ANY guarantees that I will connect you with your loved ones or any specific loved ones at any point in time during our reading.
On occasion, it is possible that due to circumstances outside of my control, that I may not be able to connect to the spiritual realm or make ANY connections with your loved ones. IF this should happen, please note that I will offer to reschedule another appointment/reading with you as soon as my schedule allows at NO ADDITIONAL CHARGE to you. If after the 2nd rescheduled appointment that we make as a result of my inability to make a connection to the spirit realm, Claudia De Mauro, LLC, will issue a FULL refund to you of $0
Confidentiality is EXTREMELY important to me. Please be assured that I will keep all information exchanged between us during our reading confidential. I will not disclose any information that you share with me during our reading to anyone else nor will I disclose the fact that we had a reading UNLESS:, (1) when required by law, or (2) you have given me prior written permission OR (3) I receive information that you are going to harm yourself or others in any way. I reserve the right to intervene with the appropriate authorities at that time. These are the only exceptions that give me the right to break confidentiality. You agree to these terms knowing that these scenarios are exceptions to my confidentiality policy.
Personal Responsibility, Disclaimer & Release of Claims.
Personal Responsibility & Assumption of Risk:
- You acknowledge that you take full responsibility for yourself and all decisions made before, during and after your reading
- You accept full responsibility for your choices, actions and results before, during and after our reading, and you knowingly assume all of the risks of the information received during our reading related to your use, misuse, or non-use of any of the information provided during our reading.
- You acknowledge and accept that if you should choose to share ANY of the information that you receive during your reading with me, that, Claudia De Mauro, LLC is NOT responsible for ANY of the outcomes resulting in that decision that you made to share that information.
- You also acknowledge and agree that Claudia De Mauro, LLC, is NOT responsible for the choices, actions and results of any of those individuals whom you shared information with obtained during our reading.
Disclaimer: I have used care in preparing for our time together; however, there are many factors that influence results, so no guarantees can be made as to the results you will experience during our reading. You agree that I am not responsible for your physical, mental, emotional and spiritual health, for your financial earnings or losses, or for any other result or outcome that you may experience before/during/after a Mediumship reading with me.
Nothing related to our reading is intended to be considered medical, mental health, legal, financial, or religious advice in any way. For specific questions related to a medical or mental health situation, consult your own medical or mental health professional. For specific questions related to your financial, legal or tax situation, consult your own attorney, accountant, and/or financial advisor. For specific questions related to religion, spirituality, or faith, consult your own clergy member or spiritual healer. Do not start or stop taking any medications because of any information you have received through a Mediumship reading with me. Any information received as a result of a reading with me is simply offered for educational purposes, and you need to check with the appropriate professionals before making any medical/mental health/legal/financial/or religious or spiritual decisions.
Limitation of Liability, Indemnification, and Release of Claims: I will not be held responsible in any way for the information that you request or receive through a reading with me. You agree that you fully and completely hold harmless, indemnify and release me from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have against me in the future that may arise from your participation in a reading with me to the extent permitted by applicable law.
- You acknowledge and understand that I do not participate in any missing person(s) case(s) nor do I make any attempt to solve any crime of any kind in any capacity. You understand that if you are looking for information around scenarios such as these that fall outside my boundaries, I hold the right to either cancel or suspend our reading at any point either before or during our scheduled appointment time. If I should suspend our reading during our scheduled appointment time due to your attempts to probe for this type of information despite knowing my boundaries, I reserve the right to end the reading without a refund.
- You acknowledge that I do NOT conduct Psychic readings. This includes but is not limited to predictions, advice or guidance of ANY kind regarding ANY area of your life.
Notice: All correspondence or notice required regarding our reading shall be made to me by e-mail and to you at the contact information you provided when you scheduled your appointment with me for a reading. Should your e-mail address, billing information, or contact information change at any time before our scheduled appointment time, it is your responsibility to provide your updated information to me before we sit for our reading.
Entire Agreement, Assignment, Survivability and Waiver: This Agreement contains our entire agreement. This Agreement may be modified or amended at any time as long as the amendment is in writing and signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else, and the obligations under this Agreement shall survive indefinitely unless otherwise stated in this Agreement. If I choose to waive or not enforce one or more terms of this Agreement, it does not in any way limit my right to later enforce every part of this Agreement.
Governing Law: This Agreement shall be construed according to the laws of the County of Suffolk in the State of New York.
Dispute Resolution: Should we ever have any differences it is hoped that we could work them out amicably through e-mail correspondence. However, if we are unable to seek resolution in 14 days, we agree now that that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator, jointly selected by both of us, unless we both agree otherwise in writing. You understand and agree now that the only remedy that can be awarded to you through arbitration is the full refund of your Payment made to date. No other actions or financial awards of consequential damages, or any other type of damages, may be granted to you. We both agree now that the decision of the arbitrator is final and binding, and may be entered as a judgment into any court having the appropriate jurisdiction. You also agree that should arbitration take place, it will be held in the County of Suffolk in the State of New York where my principal place of business is located, and the prevailing party shall be entitled to all reasonable attorneys’ fees and all costs necessary to enforce the decision of the arbitrator.
Non-Disparagement: If there is a dispute between us, you agree to not publicly or privately make any negative or critical comments about your reading, my business or me, or to communicate with any other individual, company or entity in a way that disparages my services or harms my reputation in any way, including on social media. In arbitration or when required by law, of course, you are not prohibited from publicly sharing your thoughts and opinions.
By signing this Agreement, we both acknowledge that we have read, understand, agree to and accept all of the terms in this Agreement. Electronic signatures of this Agreement are permitted and enforceable.
You agree that you have had the opportunity to ask me any questions prior to signing by contacting me at firstname.lastname@example.org, and your signature indicates that you are in agreement with all of the terms of this Agreement.
With Humble Gratitude,
Claudia De Mauro, LLC/M.Ed/Medium